EggZack U: Blending customized and flexible client solutions

Project: EggZack client care

Problem: Lack of easy access to information to onboard clients on their schedule

Solution: A customized suite of onboarding offerings

Moving to EggZack has been an unbelievable experience. After spending the first several months getting to know the product and the client base, I've learned:

• People are passionate about their businesses

• People super hate anything that takes them away from prime selling time

• Business owners understand that they need to have their information on web and social, but they really don't have the time to keep content flowing (see #1 and #2)

So after a few rounds and iterations of difference client solution systems, we've decided on the hybrid model. We're going to combine custom training sessions, regular "office hours" on Join.me (gotta love other start-ups!) and YouTube videos so people can review the information on their own time.

In the realm of startups, I have to say that I'm so proud of how client-focused we are. Thanks to my talented team of client care reps, front-end developers, the super passionate CEO, and our new Keurig machine for making this happen.

Check out our videos on the Eggy YouTube channel, join us for one of our customized office hours, or set up a customized session for your business. Onward EggZack!

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#UX #ServiceDesign